Introduction
East Storage, LLC (“East Storage,” “we,” “us,” or “our”) operates a self-storage facility at 1350 NE 70th Ave, Okeechobee, FL 34972. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website (eaststorage.com) and related services.
Information We Collect
We collect the following types of personal information:
- Contact information: name, email address, phone number, mailing address
- Identity information: date of birth, government-issued ID (for lease verification)
- Payment information: credit/debit card details and bank account information, processed securely through Stripe
- Lease information: unit assignments, rental rates, lease dates, payment history
- Communications: emails, SMS messages, and other correspondence related to your account
- Technical information: IP address, browser type, and user agent (collected during electronic lease signing)
How We Use Your Information
- Process rental applications and manage lease agreements
- Send verification codes via email and SMS during account creation
- Process payments and send payment confirmations
- Send account notifications including payment reminders and past-due notices
- Comply with Florida self-storage lien laws (FL Statutes §83.806) and SB 386 requirements
- Maintain accurate financial and accounting records
SMS Messages
We send SMS messages for phone number verification during account creation and may send account-related notifications such as payment reminders. Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or call us at (863) 763-4288.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only with:
- Stripe: for payment processing
- Resend: for transactional email delivery
- Twilio: for SMS message delivery
- Lob: for postal mail delivery of legally required notices
- Legal authorities: when required by law, court order, or to comply with Florida self-storage lien statutes
Data Security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure payment processing through Stripe (PCI-DSS compliant), and role-based access controls on our database.
Data Retention
We retain your personal information for as long as your lease is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Financial records are retained as required by applicable law.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. Note that certain information may need to be retained for legal or accounting purposes.
Contact Us
If you have questions about this Privacy Policy, contact us at:
East Storage, LLC
1350 NE 70th Ave, Okeechobee, FL 34972
Phone: (863) 763-4288
Email: info@eaststorage.com